Best Practices in Customer Service Best Practices in Customer Service Amacom

ISBN: 9780814470282

Published: January 25th 1999

Paperback

425 pages


Description

Best Practices in Customer Service Best Practices in Customer Service  by  Amacom

Best Practices in Customer Service Best Practices in Customer Service by Amacom
January 25th 1999 | Paperback | PDF, EPUB, FB2, DjVu, talking book, mp3, RTF | 425 pages | ISBN: 9780814470282 | 6.34 Mb

Best Practices in Customer Service is a one-stop resource that brings together the wisdom of dozens of customer service experts who explain and demonstrate how to implement the best practices available in customer service.

With 35 chapters written byMoreBest Practices in Customer Service is a one-stop resource that brings together the wisdom of dozens of customer service experts who explain and demonstrate how to implement the best practices available in customer service. With 35 chapters written by top customer service consultants and practitioners, it covers everything from the classic issues like customer retention and service recovery to contemporary concerns like providing customer service on the Internet.

Best Practices in Customer Service also contains valuable information and tools, including a directory of Web sites related to customer service topics, and other customer service information available online- customer service training exercises and materials that can be used for slides or overheads- a listing of magazines, journals, and newsletters that deal with customer service- and graphs documenting useful findings from the ICSAs Benchmarking Study that you can use to benchmark your companys performance and approach to customer service.



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